You cannot return your product(s) without a good reason. You ordered something, that we customized and that was made by hand. The rules for revocation are different in this respect from the rules of consumer sales. Read below:

When do you not have reflection time?

You don’t have reflection time with:

  • Products that you have specially made, for example a tailor-made suit, printed matter, a photo album or jewelery to your own design. (source:Consumentenbond)

We do not ‘pull products from a rack’. Every product that we have in our webshop is made by hand, according to the specifications that you have indicated in the order menu. The revocation/cancellation rules are therefore not applicable in this case.

Nevertheless, we are always prepared, in exceptional cases, to think along with you. We stand for our product and have noticed that our quality / delivery / service by customers is experienced as very good. Also see our Trust Trademark reviews.