YouPri does its utmost to deliver the product as well as possible. However, sometimes a product gets damaged during transport. That is, of course, very bothersome.

Check/verify

It is crucial to check your product thoroughly after receiving it. If there is any damage to the package, we request that you notify us within 48 hours after receiving your order. The easiest way to do so is to make multiple pictures of the packaging and the (damaged) product. You can then send those pictures via mail (info@youpri.nl). Without pictures of the packaging and(!) the damaged product we can unfortunately not process your report.

You will receive a message from us within 3 working days, after we’ve reviewed your photos.

After 48 hours

If you report the damage to the product after 48 hours (after receiving your product), we will unfortunately no longer be able to process your complaint.